Oak Tree Mobility Ltd is the market leader in the supply of motion furniture, namely; rise and recline chairs and adjustable beds, stair lifts and other equipment into the grey and disability market via a large direct sales force operating throughout the UK.
Direct Sales conducted in a consumer’s home is a niche but growing market place where the company has enjoyed year on year growth where annual sales exceed £24m. Oak Tree Mobility employs almost 165 people, 55 field based sales professionals in its chairs & beds and Stair lift divisions and a further 90 staff in the centrally located Bristol head office, to provide high quality customer service and installations.
The company is now looking to develop its dedicated national direct sales team and seeks a Telesales Executive for its busy call centre.
Rapid growth and the continuing ambition of the business owners and shareholders has given rise to new requirements that demand a highly motivated, highly ambitious and results orientated team player who can work in a busy call centre to assist Oak Tree Mobility Ltd realise their ambitious plans.
Based at Oak Tree’s prestigious city centre head office and reporting directly to the Call Centre Team leader this exciting new vacancy exists for an equally ambitious and highly motivated, results driven team player, to work in a successful sales team to ensure that every call results in an appointment and leads to a sale.
The role of the Telesales Executive involves day-to-day liaison between potential customers, the call centre and sales office, ensuring information between key stakeholders is communicated effectively and efficiently. Working closely as an integral part of the call centre on a day to day basis, the successful candidate will be responsible for incoming call from prospective customers, building rapport, booking appointments and explaining the features and benefits of the company and its products.
The company has a well-established internal structure and the successful candidate will become an important member of the most successful call centre in the country. opportunity for the right person to make a positive impact in the business.
Hours are Monday to Friday 9am-6pm, although additional hours may be necessary during busy periods and you must be prepared to work at least every other Saturday.
You should possess exceptional communication skills, a bright and positive telephone manner and be computer literate.
Dealing with the elderly and vulnerable demands patience and understanding so the successful applicant must ensure our service is delivered with empathy and integrity to uphold the exacting standards of Oak Tree Mobility’s core values.
Full induction training will be provided for the successful applicant.
What you must have:
An excellent telephone manner and rapport building skills (a people person), whilst an understanding of a Direct Sales business is preferred.
In addition, the following will be significant:
- A strong cultural fit.
- Experience of working in a busy call centre environment
- Working knowledge of appointment booking and rapport building
- Excellent telephony and computers skills
- Strong interpersonal skills, a good team player
- Drive, resilience and strong focus on empathy and integrity
- Be able to work on own initiative and as part of a team
- Familiar operating within a high growth, privately owned business
- Extensive experience of the mobility sector
- A self-disciplined self-starter
- Sociable and amicable
- Friendly positive attitude
Principle Activities of the role:
- Work in a busy call centre based office
- Liaison between prospects, call centre and sales office
- Fielding incoming calls and enquiries
- Accurately recording details and information
- Participate in weekly Team meetings and appraisals