You’ve probably heard a lot in the news recently about dementia. The term dementia covers a range of neurological disorders, and symptoms can include memory loss, reduced cognitive ability and increased problems communicating. It is estimated that there are currently 850,000 people with dementia in the UK, including one in every five people aged eighty and over. Sadly, this number is rising and it is estimated that by 2020, there will be more than 1 million people with the disorder in the UK.
Here at Oak Tree Mobility, we take our responsibility to treat all our customers with dignity and respect very seriously. We have ensured that our staff are fully trained to be aware of and understand dementia. They have participated in workshops with the Bristol Dementia Action Alliance, which has helped them understand what dementia is and how its symptoms can be recognised. This really helps our friendly staff to communicate effectively with sufferers of dementia, who are some of our most vulnerable customers.
Melissa Scull, telesales stairlift manager at Oak Tree Mobility, had the following to say, “The dementia training had a real impact on myself and my team. Not only can we now recognise the signs of dementia more effectively, we can also empathise with any of our customers who have been affected by it in some way.”
By becoming the UK’s first dementia friendly mobility company, Oak Tree Mobility continues to lead the way.