Mum's Story: How a Cup of Tea Changed My Mind About a Home Visit

A customer case study

My daughter noticed anyway. She always does.

"I didn't want a stranger in my house"

It was her idea to book a home visit from Oak Tree Mobility. My first reaction was no - not because I didn't trust her judgement, but because the thought of a stranger coming into my home, looking at me, assessing me, felt uncomfortable in a way I couldn't quite explain. I think I was worried it would feel like an admission of something.

"It's just a chat, Mum," she said. "No pressure, no obligation. If you hate it, we say thank you and that's that."

So I agreed, mostly to put her mind at ease more than my own.

What to expect from the visit

I needn't have worried.

A man arrived right on time, and the first thing he did - before anything about chairs, before any sort of sales talk - was take his shoes off at the door without being asked. Small thing. It put me at ease more than I expected.

We sat and had a cup of tea before we talked about anything at all. My daughter was there the whole time, which helped - not because I needed someone to speak for me, but because it was nice to have her there.

"I'd been dreading it all week, and then he just took his shoes off and asked how I liked my tea."

Trying it out

Eventually we got round to the chair itself. I tried it properly - sat in it, tested the controls myself, found the recline position that felt right. I genuinely didn't expect to enjoy myself, but I did.

"I didn't expect to enjoy myself, but I did."

There was no pressure to decide anything there and then. It was, just as my daughter had promised, a chat - one that happened to end with me trying out a very comfortable chair.

How I felt afterwards

I'm glad I said yes. Not just because of the chair, though that's been lovely - mostly because I'd built the whole thing up into something far more daunting than it turned out to be. It was free, there was no obligation, and nobody made me feel like less of myself for needing a bit of extra support.

If you're dreading the idea of a home visit the way I was, I understand completely. But it really might just be a cup of tea and a chat.

Common questions about home demonstrations

What is a home demonstration? A home demonstration is a free visit from an Oak Tree Mobility expert, who brings a chair to your own home so you can see and try it in your own space, with no obligation to buy.

How long does a home demonstration take? Most appointments take around an hour, though there's no rush - it's your time, and nobody's watching the clock.

Do Oak Tree Mobility do home visits? Yes - home visits are free, available across the whole of the UK, and can be booked at a time that suits you.

Can you get a recliner chair as mobility furniture? Yes - rise and recline chairs are one of Oak Tree Mobility's core products, designed specifically to help with standing, sitting, and everyday comfort.

How soon can I book a home demonstration? Appointments can usually be arranged within a few days of getting in touch, depending on availability in your area.

Do you offer home delivery? Yes - delivery and installation are included as standard once you decide to go ahead.

Not sure which product is right for you? That's exactly what the home visit is for - no pressure, just a chance to talk it through and find what suits you.

Curious what a home visit is really like? [Request your free home appointment] and see for yourself.

You might also like

• https://oaktreemobility.co.uk/help-and-advice/rise-and-recline-chairs/15-ways-rise-and-recline-chairs-can-help-your-health
• https://oaktreemobility.co.uk/help-and-advice/rise-and-recline-chairs/how-to-choose-a-rise-and-recline-chair
• https://oaktreemobility.co.uk/help-and-advice/rise-and-recline-chairs/buying-guide-the-best-rise-and-recline-chairs-for-disabled-people
• https://oaktreemobility.co.uk/help-and-advice/rise-and-recline-chairs/how-to-correctly-use-a-rise-and-recline-chair
• https://oaktreemobility.co.uk/help-and-advice/rise-and-recline-chairs/5-reasons-why-a-rise-and-recline-chair-is-right-for-you