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FAQs
At Oak Tree Mobility our passion is to provide a service as high quality as our products, so your experience with us is second to none. We have a dedicated experienced team available to answer all of your questions and queries at any time.
Every chair and bed that we make is handcrafted – so no two pieces of furniture are the same! From the size to suit you and your home perfectly, to the style, fabric and choice of accessories, there’s an almost limitless number of combinations, and certainly too many for a price list. When you book a no-obligation home appointment with one of our consultants, they’ll help you choose something that perfectly meets your needs and leave you with a price based on all your choices. There will be no pressure, and you will be left to consider the quote in your own time.
Our customers are at the heart of everything we do at Oak Tree. We promise never to be pushy or give you the hard sell – our aim is to get to know you and your exact requirements so we can match you with the product that will enhance your life the most. If you book a home appointment you will experience the quality of our products and the friendliness of our service for yourself, but if you’re still not sure, simply take a look at our Trustpilot reviews, where customers have rated us Excellent.
Absolutely – in fact, we highly recommend it. If you would like to like to try out a chair or bed, simply let us know and we will book you a no-obligation home appointment with one of our experts.
Your expert consultant will bring a demo chair or bed with them that you can try out in the comfort of your own home. They’ll guide you through all the options available, taking the time to show you the fabrics and accessories that we offer. After taking your measurements, they will be able to recommend the perfect size for you. Once you have made all your choices, your consultant will leave you with a custom quote that you can consider in your own time.
Our chairs and beds are handmade here in Britain. Find out more about how our products are made in britain.
Yes. As our products can help with disability and illness, you will be able to buy them without paying VAT providing you meet the requirements set out by HMRC. For more information, please see our VAT exemption page.
We offer a white glove delivery and installation service included in the price of all our chairs and beds. When the delivery team arrives, they will ask you where you would like your chair or bed to go. They’ll bring it into your home for you, unwrap it, and remove all the packaging. Once it is set up and in position, they will take you through how it works until you are completely confident using the controls – and completely happy. Find out more about delivery and installation
The high-quality service that we have built our reputation on continues long after you receive your chair, bed, or bath lift. Our experienced and dedicated team are here to answer any questions you might have, so any queries at all - just give us a call. In the unlikely event that you experience technical difficulties with your product, we have a team of technicians on hand to help too, giving you the ultimate peace of mind.
Yes, every product comes with comprehensive warranty. Each element of your purchase will have varying years of coverage, outlined below.
| Parts | Guarantee Period |
|---|---|
| Chair and Bed Frame | 25 years |
| Chair and Bed Mechanism (sometimes called the Action) | 5 years |
| Actuator (sometimes called the Motor) | 5 years |
| Electronic Components and Charger | 5 years |
| Fabrics, Leathers, Foams and all other upholstered materials such as arm covers | 1 year |
| Mattresses, Pillows and Beddings | 1 year |
Handmade in
Great Britain
£200 Trade In
Rated Excellent
