Protect Plus
Having invested in your new furniture it is only natural that you will want to keep it looking like new for as long as possible. This is why Oak Tree offer customers their 5 Year Protect Plus Plan.
Whether you buy a fabulous sofa, a luxurious rise and recline chair or an adjustable bed, you can rest assured that by purchasing Protect Plus you are covered when an accident does spoil the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost to you.
Benefits of furniture protection
5 years peace of mind
Original value replacements
National network of professional technicians
One call for advice and service
No excess charges
How does it work?
Simply follow the care instructions provided at the time you purchased your furniture. However, if an accident threatens to spill the appearance of your furniture all you have to do is call the dedicated claims and advice line on 01384 473017 or visit the claims website www.myfurnitureinsurance.co.uk and we will ensure that the problem is taken care of.
We can only discuss any potential claims with the policy holder. If you wish to nominate someone to speak on your behalf, please do so as soon as possible.
What's covered?
Protect Plus provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture. Following the delivery of your furniture you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extended period of time are similarly not covered. For further information speak to Oak Tree Mobility customer service on 0800 073 0063.
Protect Plus, the 5 year care plan
The plan is supported by a range of care products designed to ensure that you can maintain your furniture in the best way possible. For more information, please speak to us.
How to purchase?
You can contact our dedicated Customer Service team on 0800 073 0063 to discuss our Protect Plus plan.
We will provide all the details and information you need to add Protect Plus to your order.
How to make a claim?
All you need to do is visit our dedicated claims website www.myfurnitureinsurance.co.uk or call us on 01384 473017 within 7 days of the incident occurring.
A technician will be sent to your home and we’ll take care of the problem. If we are unable to effect a satisfactory repair or stain removal we will replace the damaged item or area at no cost to you.
Cover against stains
Acids
Cosmetics
Shoe Polish
Ink
Bleaches
Caustics
Corrosives
Paints
Superglue
Coffee
Ketchup
Cola
Human & animal bodily fluids
Dyes & dye transfer from newspaper print or clothing, including denim
All food stuff & drink
Cover against accidental damage
Rips
Burns
Scuffs
Punctures
Scratches
Water, liquid or heat marks
Pet damage (limited to 3 claims per period of insurance)
Accidental damage must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time.
Cover against structural defects
Frame warpage and breakage
Peeling of veneered or laminate finishes
Lifting or peeling of the hide on leather furniture
Broken zips, castors and buttons
Bending and breakage of metal components
Failure of recliner mechanisms including electrical motors and associated electric components
Cover for structural defects is for failure of the product through normal use and operation. Damage caused through misuse, even if unintentional, is not covered by this policy.
Commercial use
Deliberate damage
Abuse or neglect
Removal of odours
Wear and tear from misuse or mishandling
Natural characteristics of leather
Fading of fabric and materials
Accumulated multiple stains
Anything that happens gradually including dye transfer
This is a summary only. Please refer to your certificate of cover for full terms and conditions.
About your care plan
Your Care Plan begins on the date your furniture is delivered and subject to the terms and conditions will continue for 5 years. Your Care Plan has been arranged by HFR Warranties (A trading name of Homeserve Furniture Repairs Limited). For details of your insurer, please see the Terms and Conditions on your Certificate of Insurance that will be provided to you following delivery, a copy of which can be obtained from Oak Tree Mobility.
Homeserve Furniture Repairs Limited will administer your care plan, and is authorised and regulated by the Financial Conduct Authority (FCA Number 502001). This can be checked on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk.
Your demands and needs
By purchasing Protect Plus, you confirm that you have reviewed the Insurance Product Information Document (IPID) and that it meets your Demands and Needs. You confirm you do not want to pay to restore your furniture in the event of an accidental stain or if it becomes excess and a potential impact on premiums when renewed, and that you understand Protect Plus is not a general cleaning contract but a policy that provides cover for specific incidents.
